Return Policy

At Bloomsun Beauty, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please read our return policy below for all the details on how to return your items.

1. Return Eligibility

We accept returns on unused and unopened items within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original packaging.

  • The item must be unused and in the same condition as when you received it.

  • The item must be returned within 30 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used beauty products, including but not limited to skincare, makeup, and personal care items.

  • Gift cards.

  • Sale or clearance items marked as non-returnable.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at Bloomsunbeauty@hotmail.com with the following details:

  • Your order number.

  • The item(s) you wish to return.

  • Reason for return.

Once we confirm your return, you will receive detailed instructions on how to proceed with the return.

4. Return Shipping

  • Return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).

  • We recommend using a trackable shipping service for returns to ensure your item arrives safely. We are not responsible for items lost or damaged during return shipping.

  • Please pack your items securely to avoid damage during transit.

5. Refunds and Exchanges

  • Once we receive your return and inspect the item, we will process your refund or exchange within 5-7 business days. The refund will be issued to the original payment method.

  • Shipping costs are non-refundable, and the customer is responsible for any return shipping fees unless the return is due to an error on our part.

  • If you’re requesting an exchange for a different size, color, or item, we will ship the new product to you once the original item has been received and processed.

6. Defective or Damaged Items

If you received a defective or damaged item, please contact us immediately. We will work with you to resolve the issue, including issuing a full refund or sending a replacement at no additional cost.

7. Sale Items

Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be returned or exchanged.

8. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us:

  • Email: Bloomsunbeauty@hotmail.com

Thank you for shopping with Bloomsun Beauty! We hope you love your purchases, but if not, we're here to help.

Last Updated: [05/12/25]